OpenText ProVision - Enterprise Architecture Modelling Projects

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- OpenText ProVision
- OpenText MBPM
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- Business Architecture
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- Enterprise Architecture
- Process Management
- Process Automation
- Process Modelling
- Process Improvement
- Process Analysis
- Process Simulation
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- ITIL
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OpenText ProVision - Project meeting

Proforma UK provides Enterprise and Process Architecture modelling services (product, training and consultancy) to organisations of all sizes and persuasions, from the manufacture of space-age composite materials to insurance claim handling. Enterprise and Process Architecture modelling is a discipline based on general experience and is applicable to any vertical market.

A degree of ignorance can be a good thing when trying to understand what makes things tick, in-as-much as the 'stupid' questions can be asked and fewer assumptions are made. Most 'stupid' questions aren't actually stupid, they're usually only perceived as such because of the "we've always done it that way" mentality.

It is common practice for our consultants to work with and train a small elite team of staff during the modelling programme thus ensuring that once 'completed', the models can be continuoulsy improved and updated (the Kaizen philosophy) with a reduced need for external consultancy resources.


Past Consultancy Projects

  • EADS Cassidian were preparing a bid to provide a Middle Eastern state with the infrastructure for blue-light services, and needed to gain an understanding of the interactions between people, systems, locations, equipment and processes. The project will provide Command and Control Centres, country-wide fibre-optic Internet cabling, equipment, vehicles and state-of-the-art technology which all had to be aligned to the strategy, people and processes. The EA models helped them identify and mitigate risk to their proposed solution and they became strong Enterprise Architecture advocates, acquiring OpenText ProVision licenses so that they could maintain the models.
  • Proforma UK provided the modelling tool, training and ongoing consultancy to United Biscuits' SAP project team, aligning structure, processes, systems and manufacturing equipment with their SAP implementation. UB are now largely self-sufficient in this area, with each process-team maintaining their own business models, although Proforma UK have been retained to visit on an occasional basis, ensuring the modelling programme is continuing on the right path.
  • InnoPath, a remote device-management company, provide new-technology systems to the mobile telecoms industry. They needed to 'prove' the savings that could be achieved using their technology. Proforma UK designed example process models which were simulated to show the Customer Technical Support Process in before and after guises, demonstrably 'proving' to mobile phone operators the improvements and cost (waste) savings that could be achieved in their customer support centres.
  • Hewlett Packard retained Proforma UK to provide the training and consultancy for an Enterprise Architecture (EA) programme. The objective was to reduce and consolidate their many systems into a manageable suite. This involved modelling their processes, assigning systems to processes, conducting gap analyses and, finally, putting in place the components for modelling the Service Oriented Architecture (SOA). HP are currently documenting key components of their IT projects for project life-cycle governance.
  • Royal Dutch Shell needed to model their downstream processes in a repository-based modelling tool. Diagrams already existed in MS Visio and these needed to be imported into the modelling tool for 'cleansing' and gap analysis. Proforma UK supplied the product, training and on-going consultancy support. This was a huge undertaking consisting of thousands of models and tens of thousands of objects and links.
  • The NHS Prescription Pricing Authority were supplied with the services they required to model the planned architecture for an automated pharmaceutical supply-and-demand system. The purpose was to be able to identify, through prescription tracking, such things as epidemics as they were actually happening - not some while later - and to ensure that supplies were maintained and available.
  • Hexcel, a manufacturer of high-tech composite materials intended for the aerospace industry, needed to speed-up, simplify and standardise their quoting process, accommodating several plants on three continents with varying customer-bases and local protocols. Models showing location, organisation, process flow, systems, goals, risks and controls proved there was a significant similarity in how things were done regardless of geographical location. The models were created with the help of participants from each location and persuasion, ensuring agreement on the specification of a new system to replace the multitude of locally-developed applications, around which many bad practices and problems had developed.
  • Littlewoods, a large mail-order clothing company, wanted to improve their ordering, shipping and invoicing systems and used Proforma UK to provide the product, training and on-going consultancy support. They now have a 'living' business model which can be updated by their process teams with little or no need of external assistance.
  • Royal and Sun Alliance were required by the FSA to prove its processes satisfied government regulations and that staff were equipped to execute the processes (especially customer-facing) efficiently and effectively. By attaching appropriate documents and links (e.g. fraud policy script) to each of the constituent activities in their processes, and then publishing the output to the web, they were able to gain FSA approval for their business.
  • EADS employed Proforma UK to supply the modelling tool, training and ongoing consultancy to their team developing automatic flight systems. The specific area modelled was their Problem Reporting Process. When we had completed the model, all the team (some of whom had worked together in this group for more than two decades) agreed that they had never previously fully appreciated or understood this process.
  • Lloyds TSB bank were planning the acquisition of an organisation and needed to put in place a To-be business model of the new joint venture, enabling the cultures, systems and processes of the two organisations to be consolidated into one. This required a good deal of consulting with management and staff of both organisations to ensure that everyone was in agreement, simplifying the merger and greatly reducing the stress, problems and upset that can occur in these situations.
  • A discrete event simulation project was undertaken by the NHS National Blood Service to improve their plasma separation centrifuge process - namely, not having to re-centrifuge the blood because of poor post-separation handling techniques. The supplied software, training and consultancy services were successfully applied and the resultant simulation showed what was required, i.e. the benefit of planning the environment and transport properly.
  • Canada-based Talisman Oil, a large multi-national up-stream oil company, decided to model their systems, locations and processes (onshore and offshore) in an Enterprise Architecture project to determine their IT and Health & Safety risks. Information collected from their European and Canadian sites was modelled and compared to show a gap analysis of systems and processes.

Consultancy, training and product services for Opentext ProVision - Business Architecture, Enterprise Architecture, Process Analysis, Process Modelling, Process Improvement, Process Management, Process Simulation and Corporate Transition - BPM - BPMN - EA - Zachman - UML - TOGAF - Lean - Six Sigma - Lean Six Sigma - SOA - ITIL - Sarbanes Oxley - NGOSS / eTOM - RACI / RASCI - CMMI